Elite Call Center is a leading provider of professional call center services in Bulgaria. With over 25 specialized services, we help businesses of all sizes improve customer communication, optimize processes, and increase revenue. Our team of trained operators delivers exceptional service in 20+ languages, 24 hours a day, 7 days a week.
Complete Call Center Solutions
Over 25 specialized services for every business need
SIP Profile & Trunk Management
Professional SIP profile and trunk management with 99.9% uptime guarantee.
KYC/AML Verification Calls
Verification calls for KYC/AML compliance requirements.
Medical Appointment Scheduling
Professional patient scheduling for medical appointments.
Loan Verification Calls
Verification calls for loan applications.
COD Verification Calls
Cash-on-delivery order confirmation to reduce RTO rates.
SIM Activation Verification
Verification for new SIM card activations.
AI Voicebot Setup & Management
AI voicebot setup and management for automation.
Multilingual Support (20+ Languages)
Customer support in 20+ languages by native speakers.
Specialized solutions for every sector
Finance & Banking
KYC verification, debt collection
Telecommunications
SIM activation, churn prevention
E-commerce
COD verification, order processing
Healthcare
Appointment scheduling, reminders
Insurance
Claims processing, sales
Real Estate
Lead generation, scheduling
Simple process to start partnership
Consultation
We analyze your business needs and offer personalized solutions
Setup
Configure systems, train team, and integrate with your processes
Launch
Launch operations with full support and 24/7 monitoring
Optimization
Continuously improve results through analytics and optimization
The advantages of working with Elite Call Center
Data Security
GDPR compliant, encrypted communications, secure infrastructure
Scalability
Rapid scaling on demand - from 5 to 500 agents
Quality
Strict standards, regular monitoring, KPI-driven results
Experienced Team
Trained specialists with industry experience
Your Trusted Partner
Professional call center focused on quality
Elite Call Center is a leading outsourcing services provider in Bulgaria. With modern infrastructure and trained staff, we deliver enterprise-class solutions for businesses of all sizes.
Modern Infrastructure
Proprietary SIP/VoIP platform with 99.9% uptime
Trained Team
Certified operators with expertise in 20+ languages
Flexible Solutions
From startups to enterprise - scalable services