Your Trusted Partner
Professional call center focused on quality
Elite Call Center is a leading outsourcing services provider in Bulgaria. With modern infrastructure and trained staff, we deliver enterprise-class solutions for businesses of all sizes.
Modern Infrastructure
Proprietary SIP/VoIP platform with 99.9% uptime
Trained Team
Certified operators with expertise in 20+ languages
Flexible Solutions
From startups to enterprise - scalable services
Elite Call Center was created with the ambition to revolutionize the call center industry in Bulgaria. We believe every business deserves access to professional communication services at affordable prices. Our mission is to help companies of all sizes improve their customer relationships through innovative technologies and trained personnel.
The principles that guide our work
Customer Focus
We put customer needs first in everything we do
Reliability
Guaranteed stable operations and commitment fulfillment
Professionalism
High quality standards in every communication
Innovation
Continuous improvement through new technologies
The unique advantages of Elite Call Center
Scalability
From 5 to 500 agents based on your needs - fast and flexible
Multichannel Support
Phone, email, chat, social media - all channels in one
Detailed Analytics
Real-time reports, KPI monitoring, business insights
Personalized Approach
Every client gets a team trained specifically for their business
We operate a modern call center in Sofia, equipped with the latest telephony and communication technologies. Our infrastructure includes enterprise-grade VoIP systems, redundant internet connections, backup power, and 24/7 monitoring of all systems. We guarantee 99.9% uptime and full GDPR compliance.
The Elite Call Center team consists of over 50 trained operators speaking 20+ languages. All our employees undergo intensive training programs including communication skills, product knowledge, and CRM system operation. We continuously invest in the development of our people.